Privacy Policy

Todo Culebra · operated by Isla Tech LLC, doing business as Todo Culebra
Effective date: June 24, 2026 · Last updated: October 24, 2026

This Privacy Policy explains what information the Todo Culebra app and website (todoculebra.com) collect, how we use it, and the choices you have. By using the app you agree to this policy. Questions? Email todoculebra@gmail.com.

1. Information we collect

Category	Examples	Why
Contact & identity	Name, email address, phone number	To create and manage your e-bike rental or other bookings, send confirmations and reminders, and provide support
Payment	Card payments and a saved-card reference	To take the reservation deposit and collect the rental balance. Card details are entered into and processed by Stripe; we do not store full card numbers on our servers
Location	Approximate and precise device location (only with your permission)	To show your position on the map, calculate distance to beaches/pins, power turn-by-turn navigation, and tailor guidance — used in-app only
Messages	Questions you send to the “Coquí” AI guide, and its answers; texts, WhatsApp messages and calls with (833) 968-4984	To answer your questions and coordinate your booking, and so a person can check the answers and add what was missing (see 3b)
Usage & device	Pages/features used, app interactions, approximate region, device/browser type, crash and performance data	To operate, secure, and improve the app
Content you submit	Photos/“moments”, reviews, group/community posts (if you choose to post)	To power optional community and map features

We do not knowingly collect data from children, and the app is not directed to children under 13.

2. How we use your information

• Process reservations, deposits, and balances, and deliver the service you requested.
• Send booking confirmations, reminders, and service messages (by email and, with your consent, SMS).
• Provide map, navigation, weather/ferry, and AI-assistant features.
• Provide customer support and respond to your messages.
• Maintain security, prevent fraud, and comply with legal obligations.
• Understand and improve how the app is used.

3. Service providers we share data with

We use trusted third parties to run the service. We share only what each needs, and we do not sell your personal information.

Provider	Purpose
Stripe	Payment processing (deposits, balances). See Stripe’s privacy policy.
Google Firebase & Google Analytics	Hosting, database, authentication, push notifications, and usage analytics.
Twilio	Sending and receiving SMS booking messages (with your consent), WhatsApp, and calls to (833) 968-4984, including the call recording.
Deepgram	Turns what you say on a call to (833) 968-4984 into text, as Twilio’s speech-to-text provider for our phone line.
ElevenLabs	Speaks Coquí’s answers on a call to (833) 968-4984, as Twilio’s text-to-speech provider for our phone line.
Anthropic	Writes Coquí’s answers: your question goes to Anthropic’s AI to generate the reply (see 3b).
Mapping & weather data sources	Map tiles and ferry/weather information shown in the app.
Meta (Facebook & Instagram)	Our website uses the Meta Pixel to measure our Facebook and Instagram ads (for example, whether an ad visit led to a booking) and to show our ads to people likely to be interested. The offline app at todoculebra.com/app does not use it.
Hugging Face, jsDelivr, cdnjs	Deliver the offline app’s files and AI model to your phone when you download them. Like any website, these servers see your IP address.

3a. The offline app and Coquí on your phone

The Todo Culebra app at todoculebra.com/app works without signal. In it:

• Your questions stay on your phone. Coquí answers from notes and an AI model stored on your device; your questions and its answers are not sent to us. The one exception is the “Send this question so Coquí can learn it” button: tapping it sends that question (shortened, with email addresses and long numbers removed) so we can add the answer.
• Voice stays on your phone. When you tap Voice, your recording is turned into text on your device and is not sent to us.
• Stored on your device: the AI model (about 1–2 GB, downloaded once), the island notes, your language and region, saved chats, and the name you give Coquí, if any. Clearing this site’s data in your browser removes them.
• What the app counts: opens, model downloads, the kind of answer given (not its text), taps on Book, your language, the app version, and the link you arrived from (for example, our Instagram), together with a random ID kept in your browser. We use these counts to improve the app.

3b. What Coquí keeps

• What: when you ask Coquí on todoculebra.com, or call or text (833) 968-4984, we keep your question, Coquí’s answer, the time, and the phone number if you called or texted. Calls to the 833 are recorded; the recording is deleted after 90 days.
• Why: so a person can check the answers. When Coquí didn’t know, the right answer is written into the island’s record with its source, and the next person gets it from the record.
• How long: 6 months, then it is deleted. A question we turn into a record is kept without your name, email, phone number or booking code.
• The app: in todoculebra.com/app your questions stay on your phone. Only a question you choose to send (“Send this question so Coquí can learn it”) reaches us, shortened, with emails and long numbers removed.
• Who else sees it: the AI company that writes the answer (Anthropic) and the services that run our site and phone (Google, Twilio). None of them may train their models on it. On a call, Twilio’s speech providers (Deepgram, which turns your voice into text, and ElevenLabs, which speaks the answer) handle the audio for Twilio, on our instructions. We never sell it.
• Delete it: email todoculebra@gmail.com with the day you chatted (and the number you used, for a call or text). We delete it within 30 days and reply when it is done.

4. Location permission

Location is used only while you use the app, to power map, distance, and navigation features. You can grant or deny it at any time, and revoke it later in your device’s Settings. The app remains usable without location — you simply won’t see distance-to-you or live navigation.

5. SMS messages

If you opt in, we send booking-related texts (confirmations, reminders, balance links). Reply STOP at any time to opt out. Message and data rates may apply.

6. Data retention

We keep booking and transaction records for as long as needed to provide the service, resolve disputes, and meet legal, tax, and accounting requirements, then delete or anonymize them. Chats, texts, WhatsApp messages and call transcripts with Coquí are deleted after 6 months, and call recordings after 90 days (see 3b). You can ask us to delete your personal data sooner (see below), subject to records we must retain by law.

7. Your choices & rights

• Access or deletion: Email todoculebra@gmail.com to request a copy of, or deletion of, your personal data.
• Location: Manage or revoke in your device Settings.
• SMS: Reply STOP to opt out.
• Marketing: We do not sell your data. Our website uses the Meta Pixel for our own Facebook and Instagram ads (see section 3); you can limit ad tracking in your Facebook and Instagram ad settings, your browser, or your phone’s privacy settings.

8. Security

We use industry-standard measures (encrypted connections, access controls, and a PCI-compliant payment processor) to protect your information. No method of transmission or storage is 100% secure, but we work to safeguard your data.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, an in-app notice.

10. Contact